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OUR CORONAVIRUS RESPONSE

Updated as of March 23


Our agents want to help you face the challenges ahead.  Insurance is part of our daily lives.  Our job is to make that experience seamless and affordable.  Did you know, we are considered an essential business by most state governments.  We are working hard to remain OPEN in our stores to serve you by implementing social distancing!

Our agents are still available both by phone and in person at retail locations near you.

As a reminder, we can serve you over the phone to help you make payments, purchase or renew insurance and/or make any policy adjustments.  We accept credit cards and debit cards over the phone.

If you choose to visit our retail office, we are following CDC recommendations and our agents are practicing social distancing.

  • If you need to make a payment – You can utilize our mail slots instead of coming inside the store.  We want to continue to help you keep your policies current and stay safe. Find a store near you.
  • If you need to purchase or renew your insurance and/or make policy adjustments.  Our agents are clearly marking where you sit so that you can maintain a 6’ distance between each other.  They will continue to disinfect areas, wear latex gloves and utilize a clip board so you can maintain your distance.

Over the past couple of weeks, the CDC has actively been asking the public to use telemedicine services. We have offered this for several years and are proud to have been a pioneer in this area. We offer several Telemedicine Plans that give you access to a doctor 24/7. Our affordable plans provide you with unlimited uses and calls per six- or twelve-month period.  We have plans as low as 30 cents a day. Call us to learn more 800-390-4071.

At Cost U Less, we have always aspired to be the most trusted source of insurance solutions, so YOU can have peace of mind.  We will face the days ahead together, and are proud to be your insurance partner.




Updated as of March 16

IMPORTANT NOTICE REGARDING CORONAVIRUS (COVID-19)


At Cost U Less, our customers and employees are our family, and your health and safety come first in our minds. We have been closely monitoring the events of the Coronavirus (COVID-19) and latest guidance from the Centers for Disease Control and Prevention (CDC); we want to share some actions we are taking during this time of concern.

  • We will continue to remain open and available to serve you. Please remember that you can work with us by phone and Internet if you prefer – pay bills, purchase, or renew insurance, as well as any policy adjustments or service needs. You can call 888-443-4662 or any other phone number you may have for us. Our teams are happy to help you.
  • We are communicating regularly with our employees on best safety practices from the CDC and other agencies. Among actions included:
    • Our employees will not travel for non-essential business reasons
    • CDC recommended cleaning practices have been implemented, including more frequent cleaning of shared surfaces, door handles, customer sign-in areas and equipment, increased availability of hand sanitizer, and of course frequent hand-washing
    • Employees who experience any signs of illness are staying home
  • We at Cost U Less are known to greet our customers with a smile and handshake, and we pride ourselves on that tradition. During this time and as recommended, we’re replacing our traditional smile and a handshake greeting with a smile and a wave.

Steps you can take:

  • Stay up to date. For more information on Cost U Less’s response to COVID-19, as well as helpful tips and resource links, visit our website or visit the CDC website directly.
  • Over the last week, the CDC has recommended using alternative options such as Telemedicine to seek treatment. We continue to be proud to offer Telemedicine as an affordable product at our retail offices and over the phone. Ask an agent or visit our website.
  • Visit our website for any changes to hours of operation to our retail offices. As of today, all retail offices are open and operating under normal operating hours
  • You can visit our website for more information on purchasing insurance, making payments and any service related items.

Frequently Asked Questions

Q/ Where can I find up-to-date information on the Coronavirus (COVID-19) outbreak?

A/ Up-to-date information is available online from the Center for Disease Control (CDC) and World Health Organization (WHO). Please visit their sites for the latest information.

Q/ Which countries are currently classified as high-risk and impacted areas?

A/ According to the CDC, high-risk countries that have a Level 3 travel health notice with widespread, ongoing transmission are: China, South Korea, Italy, and Iran. Other impacted areas include: Hong Kong, Japan, Singapore, Taiwan, and Thailand.

Q/ What symptoms are associated with the Coronavirus?

A/ The Coronavirus usually causes mild to moderate respiratory tract illness, and those affected exhibit cold-like symptoms. However, in some cases, the virus can also cause severe respiratory infections and lead to pneumonia. Deaths caused by the virus so far have occurred mainly in people who had previously suffered from severe underlying diseases.

Q/ How can I protect myself from infection?

A/ Internationally recognized medical institutes suggest good hand hygiene, coughing and sneezing etiquette, and maintaining distance from those who are sick.

2020 Sacramento Auto Insurance Center, Inc
DBA Cost-U-Less Insurance Center (CA License #OC13463)